🎁 10,000TH CUSTOMER CELEBRATION: FREE WORLDWIDE SHIPPING 🎁

F.A.Q

Order Changes & General Requests

How can I change the products I ordered?

Please contact info@bablyon.com immediately with your order number and the changes you'd like to make to your order. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes. Kindly note that once an order enters processing at our warehouse, or has been shipped, we no longer have the ability to make any changes to it.

If there is any price difference for the change, we will place your order on hold and send you a custom invoice. Kindly let us know once the invoice has been paid so we can manually release your order for processing again. If your order has already entered processing or has been shipped from our warehouse, we will not be able to adjust your shipping method.

How do I cancel my order?

Please e-mail info@bablyon.com with your order number and your request to cancel and we will try to accommodate your request before your order enters processing at our warehouse.

If your order is already in processing at our warehouse or has been shipped, we will not be able to cancel it. If this is the case, you can simply refuse the package upon delivery and request to have it returned to sender. The courier will then ship it back to us at no cost to you. Once your tracking information updates to confirm that your package is on route back to our warehouse, please notify us immediately at info@bablyon.com and we will be happy to proceed with your refund back to your original method of payment.

How do I change my shipping address?

Please contact info@bablyon.com immediately with your order number and your new shipping address. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes, although it is the responsibility of the buyer to input their correct shipping address.

Kindly note that once an order has entered processing at our warehouse, or has been shipped, we no longer have the ability to make any changes to it.

Why haven't I received my confirmation email?

We're very sorry to hear that you didn't receive a confirmation email. If you haven't already, please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at info@bablyon.com and we will be more than happy to help you.

How do I contact The Bablyon Team?

Please email us at info@bablyon.com. We always guarantee a response within 24 hours! Please be sure to double-check your junk/spam and promotions folder for our email.

Kindly note, we do not have a phone line available as all inquiries are responded to online. We find that this is the fastest, most efficient way to help our customers.

Shipping Policy

Where do you deliver?

We currently deliver to more than 200 countries. For more information about delivery, please consult our Shipping Policy Page.

How long does shipping take?

Most orders are shipped within 1 and 3 days. However, in peak seasons, shipments can take up to 5 business days. Once the order has been dispatched you will be sent a Tracking Code in your email with which you can use to track your order.

For more information, please visit our Shipping Policy Page.

How long will it take to process my order?

It will take 1-3 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. We do not ship orders the same day.

Please allow up to 3 business days for orders to process (for example, if you order on Monday, your order should ship out on Wednesday or Thursday). You will receive a confirmation e-mail with the tracking link once your order ships.

Do I have to sign for my package?

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).

Where's My Order?

How to Track My Order?

Confirmation Email

You will receive a confirmation email once your order has been processed to the email address provided at the time of checkout, which can take up to 48 hours.

Please be sure to double-check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at info@bablyon.com and we will be more than happy to help you.

Tracking Email

You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package.

If you haven't received this email, please check your junk/spam or promotions folder to ensure it was not filtered there. If you aren't able to find it, please email us at info@bablyon.com.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

My package was delivered to the wrong address.

If your package delivered to the wrong address because the wrong address was provided to us, please contact the residents who reside at the address provided to try and have your package obtained. You may also contact the carrier to see if they can pick it up for you, but it’s unlikely they’ll be able to make this exception.

If your package delivered to the wrong address but the correct address was provided to us, please contact the carrier to have them reroute the package to you. They should be able to send someone to pick up the package from where it was delivered to.

My tracking information says that my order was delivered to an agent. What do I do?

This means that the courier was unable to deliver your package directly to the shipping address provided at check-out, but was able to hand off the package to another agent (unrelated to the courier) for the final delivery. For example, this could happen if you are sending the package to a university. The courier will deliver to the central mailroom of the university, and the university-internal mail staff will distribute the mail to the appropriate buildings/departments. Please contact your mailroom coordinator or concierge for next steps.

My tracking information shows my package was delivered, but I haven't received it. What do I do?

We're very sorry to hear that you haven't received your order yet. When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out. 

In some rare cases, your order may be delivered to a local post office for pick-up, especially if you weren't home at the time of delivery and there was no secure location for your package to have been left. 

Please review the options below as it may help with locating your package.

Double-check your shipping address.
We recommend double-checking the shipping address you checked out with to ensure it was input as intended. Make sure that the home number and unit number (if applicable) are correct. 
You can check the shipping address that was provided to us at check-out by searching your inbox for your order confirmation/shipment notification. 
Kindly note, in the instance, that an incorrect shipping address was provided to us, Bablyon cannot be held accountable for miss-delivered packages. Customers are responsible for ensuring that all information provided to us at check-out is correct. If you believe your package was delivered to an incorrect address, please try to get in touch with the residents of that address to see if they can accept the package on your behalf.
Otherwise, keep an eye on the tracking information provided to see if it updates to show the package is being returned to sender. If this is the case, please email us at info@bablyon.com with your order number and we'll be happy to ship you out another set to your intended address.

Check with your household members and your neighbors.
When a package is delivered, most carriers will simply deliver it to the address provided on the shipping label, and not necessarily to the recipient listed. Therefore, please check with your household members as there is a chance someone else may have accepted the package on your behalf. 
We also recommend to check with your neighbors to see if anyone has accepted the package for you.

Check your mailbox and any safe drop areas around the parameters of your home.
In most cases, the carrier will specify on your tracking link where the package was delivered to (a mailbox, the front door, etc). We still recommend, however, to check all possible areas as to where it could have been delivered to in order to rule out the other options. Please check your mailbox and any safe drop areas around the parameters of your home.

What does safe drop mean?

Safe drop refers to any locations around your household premises where your package may be deemed better hidden from passersby by the individual delivering your package. Please check around your porch, near your garage, and backyard entrance to see if the package is there.

For businesses - check with the security guard, mailroom, and front desk.
If your shipping address is to a business, there's a very good chance it was delivered to somewhere and/or someone else, especially if it is a large building with multiple different businesses. Please check with your mail room, front desk, and security guard to see if anyone has accepted the package for you.

For apartment buildings - check with security or front desk/concierge.
In many instances for apartment buildings, the package will be delivered not to your front door, but to concierge or security. Please check with your building's front desk or management office to inquire if they have received your package.

Contact your local post offices.
There's a chance that your package may have been held at one of your local post offices instead, despite the tracking showing as being 'Delivered'. We recommend to contact your local post offices of the carrier used to ship your Order to inquire if they're holding your package. Be sure you're contacting the number of that exact post office, and not the general support line of the carrier.

Wait 24-48 hours for your package to deliver.
On rare occasions, the carrier may mark the package as being delivered earlier than it actually is. Please wait 24-48 hours for your package to deliver or for the carrier to issue another update.

If you have done all of the above and still do not have your package, please email us at info@bablyon.com with your order number and we'll be happy to help you further.

Please note: We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

My tracking information shows that the courier attempted to deliver my order. What do I do?

Look in your mailbox and front door handle to see if a delivery notice was left. The delivery notice will indicate what time the delivery attempt was made, and where your package is being held for a pickup.

If there is no delivery notice card, this may indicate that the carrier will re-attempt another delivery the next day.

If no card was left, you may visit your local post office to inquire if they’re holding your package. They can identify your package by the tracking number provided.

If there was no notice left and your local post offices do not find your package, please contact your local carrier for more information.

What does it mean when the package is being processed at customs?

All international packages will be processed at customs once it reaches the destination country. Customs mainly deals with importation and exportation, and will collect duties and taxes. Customs can often be the longest checkpoint for any package’s journey, so it’s not unusual to see it being processed for a few days or even a week.

If your package has been stuck at customs for over a week, please check your email and voicemail to see if you received a message from the carrier, as they will sometimes contact you regarding outstanding payments that need to be paid in order for your package to continue moving.

If you haven’t received an email or voicemail, please contact the carrier for more information, as well as your local customs office.

What do I do if my tracking stopped updating?

It’s not unusual for tracking to stop updating.

This can mean one of many things:

- The package is delayed in transit.

- The package is stuck at a checkpoint (example: customs).

- The carrier isn’t scanning the package at each checkpoint (but it’s still in transit).

We know you’re excited to receive your package, but we ask that you please be patient for your tracking to update and for your package to arrive.

If your tracking stopped working but the package is still within the delivery timeframe, please wait until the end of the delivery window provided on our website. If the end of the delivery window has come and passed and there are still no tracking updates and your package has not arrived, please contact our support team for further help at info@bablyon.com.

If your tracking stopped working and it’s past the delivery timeframe, please contact our support team for further help at info@bablyon.com.

Why haven't I received a tracking email?

We're very sorry to hear that you didn't receive a confirmation email with your tracking information. If you haven't already, please be sure to double check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at info@bablyon.com and we will be more than happy to help you.

Why is my tracking number not valid?

If your tracking number shows as invalid and it’s been less than 2 business days since you received your shipping confirmation email, please continue to wait. Carriers can sometimes take 1-2 business days to update their online tracking information.

If your tracking number shows as invalid and it’s been more than 2 business days since you received your shipping confirmation email, please contact our team at info@bablyon.com for help.

Why was my package returned to sender?

There are many reasons why a package may be returned to sender.

There have been too many failed delivery attempts The address may be incomplete, unverified, or incorrect The address format may be difficult to recognize The package may have been damaged in transit The package may have been refused by the recipient There may have been an outstanding fee for the package

If your package is being returned to sender, please email us at info@bablyon.com and we’ll be happy to help you further.

Didn't find your answer?

Get in Touch
WE DELIVER WORLDWIDE
FREE STANDARD SHIPPING
EASY RETURN